PMO, ITSM and Operating Model Consulting
We move IT from a unit that fulfils requests to an operating model that creates value.
Moving from a technical support unit to a value-creation center does not happen by changing tools. Organizations that install a new ITSM platform without changing the operating model repeat the old behavior in a new interface.
What changes is not the system. What has to change is how demand is met, how work is prioritized and how results are measured.
Three levers
Every request has an entry point, an owner and a prioritization rule.
What IT produces is defined in the language of those who use it, not those who produce it.
Weekly, monthly and quarterly review cycles are established and reports come from a single source.
Tangible deliverables
- Operating model design and organization chart
- Service catalog
- PMO charter and project lifecycle
- Demand and capacity management process
- ITIL-aligned process set
- Performance measurement framework and reporting calendar
Frequently asked questions
ITIL v4 or v5?
The version number does not change the decision. What matters is the maturity of the organization's service definitions. In an organization without a service catalog, which version you apply has no practical meaning.
How long does it take to set up a PMO?
The charter and process set take six weeks. For the PMO to truly start producing decisions takes two to three quarters.
Measure where you stand
Free Maturity TestIf you would like
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